Committed to treating our customers fairly
At Devon Direct, we are committed to offering our customers the highest possible standards of service. In so doing we
are pleased to support the Financial Conduct Authority initiative ‘Treating Customers Fairly’.
We recognise that both we and our customers have everything to gain if we look after your best interests and treat you
fairly in all aspects of our dealings with you.
Our commitment to you
Provide you with clear information about the products and service we offer, including fees and charges.
Ensure that any policy offered meets your needs, and if not which needs it does not meet.
Encourage you to ask if there’s something you don’t understand.
Give you access to a formal complaints procedure should you become unhappy with our service.
How you can help us
To help us give you the most appropriate advice, we will ask you to:
Tell us as much as possible about your requirements, to enable us to properly assess which product will meet these.
Let us know about changes as soon as possible to enable us to ensure your cover still meets your requirements.
Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t
Tell us if you think there are ways we can improve our service.
Please note our service includes arranging your insurance cover with insurers and helping you with any ongoing changes
you have to make.